Talk to us
There is no helper on this page on purpose. Elsewhere on the site an automated helper answers questions about BandAI and the exam, and says it is automated. Your guarantee and your billing are the two things it never answers: those are email, and the team replies.
Support, billing and guarantee claims
support@bandai.coursesMost answers to guarantee questions are already on the FAQ, and the conditions in full are in the guarantee terms. Guarantee claims are reviewed by a person and answered within 14 days.
Schools, colleges and agencies
Institutional accounts are arranged individually and have their own agreement — the consumer guarantee does not apply to them. Tell us a little and we will come back to you.