BandAI
Talk to us
There is no chat bot here on purpose. A bot could tell you something wrong about your guarantee or your billing, and those are the two things that must never be answered wrongly. So it is email, and a person replies.
Support, billing and guarantee claims
support@bandai.appMost answers to guarantee questions are already on the FAQ, and the conditions in full are in the guarantee terms. Guarantee claims are reviewed by a person and answered within 14 days.
Schools, colleges and agencies
Institutional accounts are arranged individually and have their own agreement — the consumer guarantee does not apply to them. Tell us a little and we will come back to you.